Return & Refund Policy

Return & Refund Policy for Culture Signature

• Overview

Thank you for shopping at Culture Signature. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully to understand our practices regarding returns and refunds.

• Eligibility for Returns

We accept returns for items purchased directly from our website within 6 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

• Process for Returns

To initiate a return, please follow these steps:

• • Contact our customer service team at +917878904555 to request a Return Authorization (RA) number.
  • Pack the item securely, including the original packaging.
  • Clearly mark the RA number on the outside of the package.
  • Ship the item to the address provided with the RA number.
• Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 6 business days.

• Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized orders
• Earrings (for hygiene reasons)

Please check the product description for specific return eligibility.

• Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions for returning the item or offer a replacement.

• Shipping Costs

Shipping costs for returned items are the responsibility of the customer, except in the case of damaged or defective items. We recommend using a trackable shipping service to ensure your return is received.

• Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

• Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at +917878904555.

• Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website.